Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 7 days of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Custom orders
Always welcome. Please get in touch.
Care instructions
Clip the collar closed and pop it, or the lead, into a sock or pillowcase. Machine wash at 30 degrees
Who pays for customs and import taxes, if any are due ?
The buyer is responsible.
SHIPPING NOTICE
Our Standard Shipping provides proof of posting.
If you require a service that is insurance protected by our mail carrier, please upgrade your shipping to “Tracked and Signed”. This provides tracking and delivery confirmation and compensation up to £50.
For a different delivery service, please contact us.