The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Always welcome. Please get in touch.
Clip the collar closed and pop it, or the lead, into a sock or pillowcase. Machine wash at 30 degrees
The buyer is responsible.
Our Standard Shipping provides proof of posting.
If you require a service that is insurance protected by our mail carrier, please upgrade your shipping to “Tracked and Signed”. This provides tracking and delivery confirmation and compensation up to £50.
For a different delivery service, please contact us.